Terms of service
Last updated 20 October 2026
These terms are an agreement between you and Lowside Intelligence Ltd, trading as Cyproxy ("Cyproxy", "we", "us"), a company registered in England and Wales, company number 17387625, registered office 66 Paul Street, London, EC2A 4NA. By creating an account or using the service you agree to them. If your organisation has signed a separate agreement with us (for example for a Teams or Enterprise plan), that agreement takes precedence where it differs.
1. The service
Cyproxy gives your AI agents one endpoint for the security tools you connect. Vendors run their own tools; Cyproxy routes and audits the calls. Features may change as the service develops.
2. Your account
Keep your sign-in and access tokens secure, and tell us if you think they've been compromised. You're responsible for activity under your account, including what your agents do with it. Accounts are for one person unless your plan includes team members.
3. Vendor tools and your credentials
You need your own account with each vendor you connect, and you must follow that vendor's terms, including their rate limits and rules on sharing data. Some vendor actions publish data (for example, VirusTotal submissions). You're responsible for what you submit.
4. Acceptable use
Use Cyproxy only for lawful security work. Don't use it to attack systems you aren't authorised to test, to infringe others' rights, to get around a vendor's limits or terms, to resell access without our agreement, or to disrupt the service.
5. Plans, credits and payment
Each plan includes a monthly allowance of credits (1 credit = 1 tool call to a vendor) and other limits shown on the pricing page. Credits renew on the 1st of each month and don't roll over (Agent credits follow the rules on the pricing page). When credits run out, tool calls pause until they renew or you upgrade.
Subscriptions renew automatically at the end of each billing period (monthly or yearly) and are charged in advance through our payment provider, Stripe, until you cancel. Any taxes that apply are shown at checkout. You can change plan or cancel at any time from Manage billing in the console. A cancellation takes effect at the end of the period you've already paid for, and you keep your plan until then; we don't refund part-used periods except as set out below or where the law requires.
Your right to cancel (UK consumers). If you're subscribing as a consumer rather than for a business, you can cancel within 14 days of first subscribing for a refund. Because you can start using a paid plan straight away, we may deduct an amount for the service you used before cancelling. To cancel, use Manage billing in your account, or tell us through the form at cyproxy.io/contact.
Price changes. We'll tell you at least 30 days before a price change affects your subscription, so you can cancel before it takes effect. We may change or withdraw the free plan at any time.
If a payment fails, Stripe retries it; if it still can't be collected, your account moves to Community, the free plan.
6. Your data
You own your data. We process it to run the service as described in our Privacy policy.
7. Availability and warranties
We work hard to keep Cyproxy available and secure, but it's provided "as is". Vendor tools are outside our control and may change or stop. Don't rely on Cyproxy as your only safeguard for critical decisions.
8. Liability
To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law, and nothing affects your statutory rights as a consumer.
9. Ending your account
You can stop using Cyproxy and close your account at any time; email us to have your data deleted. We may suspend or close accounts that break these terms or put the service or others at risk. When an account closes we delete its data within 30 days, except records we must keep by law (see the Privacy policy).
Changes to these terms
We may update these terms. If a change matters, we'll email account holders at least 30 days before it takes effect; carrying on using Cyproxy after that means you accept it.
General
These terms are governed by the laws of England and Wales. Contact us through the form at cyproxy.io/contact, or write to Lowside Intelligence Ltd, 66 Paul Street, London, EC2A 4NA.